New opening times for our prescription line
We are changing the opening times of our prescription line
Following feedback, from 1st May 2025 we’re changing the time that our Prescription Enquiry Line is open. This change will help us prioritise urgent prescription issues and make better use of staff time throughout the day so we can continue to provide safe, high quality care to all our patients.
New Opening Times
Monday to Friday: 9.30am - 12.30pm
We’ll continue to review how this is working and welcome your feedback as we make further improvements.
Keeping our phone lines clear for urgent prescription queries
In March 2025, we received an average of 673 calls per week, nearly 7 calls every minute.
This high demand is unsustainable and makes it difficult for patients with urgent needs to get through.
PLEASE USE THE NHS APP, PATIENT ACCESS OR KLINIK TO ORDER REPEAT PRESCRIPTIONS
We’ve noticed many of the calls we receive are simply to order repeat medication, something that can be done easily and quickly through the NHS App, Patient Access or even our Klinik form.
Need help getting set up?
We run regular digital support clinics where patients can bring in their phones or tablets and get help registering with the NHS App or Patient Access. Just ask our reception team to book you in.
- Easily view your medication
- Track medication requests
- Order medication
THANK YOU FOR YOUR SUPPORT
By using the NHS APP, Patient Access or Klinik wherever possible, you’re helping us free up the phones for patients who need urgent help and also helping our staff provide a better service to everyone.