Make a complaint
At Mayfield Medical Centre, we value patient feedback to help us review and improve the services we offer. There are different ways you can send us feedback.
Find more information about giving feedback or making a complaint below.
How to give patient feedback
The Partners and Staff at Mayfield Medical Centre endeavour to always give you the best service possible, but there may be occasions when you feel you wish to express dissatisfaction.
You can contact our Complaints Team, in writing at Mayfield Medical Centre, 37 Totnes Road, Paignton, TQ4 5LA. Alternatively, please leave your contact telephone number and the Practice Manager or relevant Line Manager will contact you within the next 48 working hours.
Please be assured that we take all suggestions, feedback and complaints very seriously and your concerns are very important to us. We appreciate your patience and understanding as we work to address your concerns.
For all complaints, comments, advice and support relating to community services and secondary care and for general advice relating to NHS services, contact the Local Integrated Care Board.
Local Integrated Care Board (ICB)
NHS Devon
Telephone: 0300 123 1672
Email: d-icb.patientexperience@nhs.net
Post: Patient Advice and Complaints Team (PACT)
Pomona House
Edginswell Business Park
Oak View Close
Torquay
TQ2 7FF
You can give patient feedback by completing our online form.
How to make a complaint about an NHS service
If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.
If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.
Complaining about NHS services
You can find more information about making a complaint about NHS services on the NHS website.