Job Opportunity - Patient Services Administrator/Telephonist
Mayfield Medical Centre is looking for a motivated and reliable administrator to join our Patient Services Team. You would be joining a dedicated team who deliver a high standard of administrative support within the practice to meet the needs of our patient demographic.
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Main duties of the job:
As a member of frontline staff, you will be the first point of contact for our patients and visitors.
You will need to be non-judgemental with excellent communication and listening skills.
We are a very busy practice so you must be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies.
Our core opening hours are 8am - 6:30pm and the successful candidate will be required to be available to work during these times and across our 3 sites covering Paignton and Brixham.
Primary Key Responsibilities:
- Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
- Maintain and monitor the practice appointment system
- Signpost patients to the correct service
- Manage all queries as necessary in an efficient manner
- Input data into patients’ healthcare records accurately
- Process personal, telephone and e-requests for appointments
- Support Line Manager with general tasks as requested
- Complete opening and closing procedures in accordance with the duty rota
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Action incoming emails and correspondence as necessary
- Support administrative staff, providing cover during staff absences
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with their Line Manager at least every 12 months. Objectives will be set, and progress reviewed on a regular basis so that new objectives can be agreed.
Please send your CV and covering letter to Sam Vernon, our Patient Services Manager.
Closing date: 24th October 2025